Terms and conditions;
Last Updated: 25th June, 2026
Welcome to Jumai Jewel. By accessing and using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. About Us
Jumai Jewel is an online jewellery retailer offering fabulous high quality gemstone jewellery and accessories for special occasions, everyday wear, and gifting for women as well as Men.
2. Products
We make every effort to ensure that product descriptions, images, and prices are accurate. However, colours may vary slightly depending on your device screen settings.
All measurements and specifications are approximate.
3. Pricing
All prices are displayed in GBP (£) unless otherwise stated.
We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time your order is placed.
4. Orders
When you place an order, you will receive an order confirmation email.
We reserve the right to refuse or cancel any order if:
- Payment cannot be authorised.
- A product is unavailable.
- Pricing or product information contains an error.
- We suspect fraudulent activity.
5. Payment
Payment must be made in full before orders are dispatched.
We accept payment methods displayed at checkout.
6. Delivery
Delivery times provided are estimated 5-10 Business days Excluding Saturdays and Sundays.
Jumai Jewel is not responsible for delays caused by postal services, customs processes, weather conditions, or circumstances beyond our control.
7. Returns and Refunds
If you are not satisfied with your purchase, please contact us within [5 ] days of receiving your order.
Returned items must:
- Be unused and in their original condition.
- Include original packaging where possible.
- Be returned within the agreed return period.
For hygiene reasons, pierced earrings may not be eligible for return unless faulty.
Refunds will be processed after returned items have been inspected.
8. Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs where possible.
We will work with you to resolve the issue promptly.
9. Jewellery Care
To maintain the appearance and longevity of your jewellery:
- Avoid contact with water, perfumes, lotions, and chemicals.
- Remove jewellery before swimming, exercising, or sleeping.
- Store jewellery in a dry place.
Normal wear and tear is not considered a manufacturing fault.
10. Intellectual Property
All website content, including text, images, logos, graphics, and product descriptions, is the property of Jumai Jewel and may not be copied, reproduced, or used without permission.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, Jumai Jewel shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.
13. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon publication on this website.
14. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through our Contact Us page.