Welcome to JUMAI JEWEL.
Frequently Asked Questions- Here , you will find answers to common questions about our jewellery, orders, delivery, returns and care instructions.
Delivery.
How long does delivery take?
We aim to process and dispatch orders as quickly as possible. Delivery times vary depending on your location. At least 5-7 Business days
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Orders
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before the order is dispatched. Once your order has been dispatched, we will not be able to change or cancel.
What payment methods do you accept?
We accept secure payments through the payment methods available at checkout.
Jewellery
What materials are used in your jewellery?
Material information is provided in each product description. Please refer to the individual product page for details.
Do you stock jewellery suitable for weddings and special occasions?
Yes. We offer a beautiful selection of statement gemstone jewellery perfect for weddings, parties, cultural celebrations and special events.
Is your jewellery suitable for sensitive skin?
Many of our pieces are designed with comfort in mind. If you have specific sensitivities, please contact us before purchasing and we will be happy to provide more information.
How do I care for my jewellery?
To keep your jewellery looking beautiful:
● Store it in a dry place.
● Avoid contact with perfumes, lotions, and harsh chemicals.
● Remove jewellery before swimming, bathing, or exercising.
● Clean gently with a soft cloth.
Returns & Refunds
What is your return policy?
We want you to be happy with your purchase. If you are not completely satisfied, please contact us within the return period stated in our store policy.
What should I do if my item arrives damaged?
Please contact us as soon as possible with photos of the item and packaging so we can resolve the issue promptly.
Gifts
Can I send jewellery as a gift?
Yes! Our jewellery makes a wonderful gift for birthdays, anniversaries, weddings, and special occasions.
Contact Us
How can I get in touch?
If you have any questions, please visit our Contact Us page or email us. We are always happy to help.